- Duration: 1200 hours
The “812 – Tourism and Leisure” is a category within the CNAEF (National Classification of Education and Training Areas) in Portugal. It includes vocational training programs focused on tourism services, hospitality, travel operations, customer service, event organization, and leisure management.
These programs aim to prepare learners for work in one of Portugal’s most important economic sectors: tourism. The training develops practical skills in customer service, hospitality operations, cultural awareness, destination knowledge, and organization of tourist activities.
Participants also gain communication skills, problem-solving abilities, and professional behavior needed to work in hotels, travel agencies, tourism offices, and leisure-related businesses.
It is commonly intended for:
- Adults seeking qualifications in tourism and hospitality;
- Young people entering the tourism industry;
- Workers in hotels, restaurants, or travel services;
- Immigrants and residents interested in tourism careers;
- Learners preparing for further studies in tourism management;
- Individuals aiming to work in customer-facing roles.
Courses may include theoretical lessons, practical simulations, internships, customer service training, and tourism-related projects.
1-Year Training Program Structure
(3 Days per Week)
Program Duration
- Total Duration: 12 Months
- Schedule: 3 Days per Week
- Daily Training Hours: 5–6 Hours
- Estimated Total Hours: 900–1200 Hours
Example Weekly Schedule
| Day | Training Area |
| Monday | Tourism Fundamentals and Destination Knowledge |
| Wednesday | Hospitality and Customer Service |
| Friday | Events, Leisure Activities, and Practical Training |
Détails
- 6 Sections
- 0 Lessons
- 1200 Hours
- Module 1 – Introduction to Tourism (Duration: 2 Months)• Tourism concepts and types • Tourism industry structure • Travel and hospitality sectors • Role of tourism in the economy • Sustainable tourism basics0
- Module 2 – Customer Service and Communication (Duration: 2 Months)• Customer service techniques • Communication skills • Handling complaints • Professional behavior • Multicultural communication0
- Module 3 – Hospitality Operations (Duration: 2 Months)• Hotel and accommodation services • Reception and front desk operations • Housekeeping basics • Guest management • Service standards0
- Module 4 – Travel and Tourism Services (Duration: 2 Months)• Travel agency operations • Booking systems (basic concepts) • Tour planning • Transportation and logistics • Tourist information services0
- Module 5 – Cultural Heritage and Destination Knowledge (Duration: 2 Months)• Portuguese cultural heritage • Local and regional tourism destinations • History and cultural sites • Sustainable tourism practices • Visitor guidance techniques0
- Module 6 – Practical Tourism Project / Internship (Duration: 2 Months)• Practical tourism tasks • Customer service simulations • Event or tour planning project • Group work • Internship (if applicable) • Final presentation0
Prérequis
- Age Limit: Specifically for adolescents age 12 years.
- Attendance: A minimum attendance of 80% is mandatory to complete the course.
- Language Need: For non-native speakers or those needing curricular reinforcement.
Fonctionnalités
- Active Approach: Group work, guided debates, and thematic mini-presentations.
- Gamification: Use of digital challenges like Kahoot and Wordwall for engagement.
- Continuous Assessment: Progress is tracked through participation, a digital portfolio, and a final test.
- Family Support: Families have access to the student’s portfolio and receive regular feedback.
Public ciblé
- Non-native adolescents living in Portugal who need to follow the national school curriculum.
- Students wanting to strengthen their communicative confidence and argumentation skills.
